just wanted to update you all... So now that I can see that you all side with me and I am not crazy for wanting my baby girls crib so I talked with my Husband and he was floored that I have been so patient after I showed him teh original date of purchase so he said that he would handle it from here on out so I dont get so worked up about it...
so he called today...
Ladies would you believe this.... they answered the phone and he told them the situation, and they said oh no i am so sorry ( acting as if they had no ide... i am not sure how because everytime I call i just say this is chelssie and i am calling about my crib and never once have i gotten someone to say who!?!?! ) so any ways, she said well let me have the manager call you back becuase I dont know how to deal with this ( direct quote from her)
a little while later his phone rings, and its hugs from heaven....my husband and her chit chat for a while, and he tells her how I am so frustrated with this deal that he will no be the one calling... he tells this person that we are very frustrated that this whole time it has been us who have called to see what is going on, not ONCE have we been contacted with info, she then tells him how he is right and they should have called and they are so sorry and that they have been un able to get in contact with this company and they arent returning their calls... and so it has just been hard.
ok ladies are you folowing what i just said... SO IF THEY ARENT RETURNING YOUR CALLS THEN YOU REALLY HAVE NEVER TALKED TO THEM SO YOU HAVE REALLY NEVER BEEN TOLD A DATE AND YOU JUST KEEP LYING TO ME HOPING THAT IS COMES IN! as you can see i am extremely frustrated!!!!
so i keep my cool as my hubby is informing me of the rest of the conversation he tells them that again that is not our problem, that just because their company chooses to do business with a company that has a bad rep for doing this, we should not have to suffer from, basically telling them that they shouldnt have to deal with this either... get this ladies... this is the kicker....
she then says but i mean, dont worry if the baby comes and the crib still isnt here we will lend you a crib or a bassinet for the time being..... EXCUSE ME... what... what what?!?!?!?!?!?!? are you kidding me.. how did we go from being told it would arive early this week to now being told that we could BORROW a crib if our baby comes and we still dont have the one we purchased...
my husband says look... what are you going to do for us, this is beyond rediculous... we have already paid you $900 and that is just 1/2 so I want to know what it is that your company is going to do for us.. and then the chick says... well that would be up to my manager so i will have to leave a message for her and have her call you back...
?!?!? I thought the last time I called a MGR was going to call me back, you mean this isnt even the manager I am speaking with? no sir, its not, i am sorry...
seriously after this, i dont care how cute the clothes may be at this place, I will never step foot in their again.....
stay tuned for another update...
SERIOUSLY, WHAT THE HECK IS GOING On...
1 comment:
You NEED to cancel your order!!!!! So bad you're not in Carmel anymore - there's an awesome place in Noblesville - and you don't have to wait more than a few weeks... I hope you find what you need - but I would not do business with them. You're better off finding another company and getting your crib on time than messing around with these people - who knows when you'll get your crib with them. I know in the broad scheme of things it's not that big of a deal, but as a first time mother it's very important to have the nursery complete before Jada arrives - this place should understand that!
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